Refunds & Cancellation Policy
Q. What is the general return policy on Grounding India Products?
In an event where you’d want to return the Grouding India product that you purchased from our website, you should inform us within 48 hours of receiving the product.
Few points to consider:
1. To initiate the return process, email us at info@groundingindia.com
2. The product should be in its original condition. The product should be unopened, and unused.
3. Please make sure to return the original invoice, box and price tags received with the product.
4. In case the returned product is found ineligible for refund, we will send the product back to you. You will need to pay the extra shipping charges before we send the product back to you.
5. You will have the option to get a refund, or exchange the product.
6. You will receive the refund in your payment method within 3-5 business days, if you ask for a refund.
8. Replacements are subject to availability of products.
Q. What should I do if I receive a Defective item or not something which I ordered?
If you receive a defective product, or a different product than what you had ordered, you can inform us within 48 hours of receiving the product by emailing us at info@groundingindia.com
Follow these steps to return a damaged, defective or a wrong product:
1. Notify us within 48 hours of receiving the products by emailing us at info@groundingindia.com mentioning the issue, and whether you want a refund, or a similar product, or a different product.
2. Return the product in its original packaging, original box, price tags and invoice.
Note:
1. Replacements are subject to availability of particular products.
2. You will receive the refund amount in your payment method within 5-7 business days.
Q. Are there any processing fees for replacements or returns?
While there is no processing fee for returns or replacements, you will have to pay a difference amount if you are requesting a replacement with a product that is priced higher than the price of the product you want to replace. You will of course need to bear associated the shipping costs.
Q. I need to return an item, how do I arrange for a pickup?
– Email us at info@groundingindia.com within 48 hours of receiving your product to initiate the return of your item.
– Once you email us, you will receive a call from us in which you will be explained the return process.
– We will arrange for the pick-up of the item through our courier partners.
Q. What are the modes of refund available after cancellation or return?
If you want to cancel or return the order, you can email us at info@groundingindia.com and we will cancel your order. Once we process your cancellation request, you will receive the refund amount in the payment method that you had used while placing the order. Note that if your order has already been dispatched, it cannot be cancelled.
Q. In case of a refund, in how many days will the money be refunded?
Once we process the refund request, you will receive the refunded amount in 5-7 business days.
Q. In how many days will the product be delivered in the product replacement process?
We will deliver you the replacement product within 14 working days after your request for replacement of product is approved by us, and you have paid the associated shipping charges.